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Posplanet.net - point of sales equipment
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We deliver great service

remote support  We don't quit until it's done

CALL 702-485-1975 
24/7 pos support  We support all the products that we sell. Support is available 24/7 only with a service support agreement.
Calls are answered "Live" most of the time, or a call back is guaranteed within 1 to 4 hours
depending on the emergency level of the call. Most of our customers once signed up
stay with us, some have been renewing their service agreement ever since 2001.

Call us today at (702) 485-1975
to join hundreds of satisfied customers
"Thank you for your help. I am very impressed with the product and service you provide...
I will definitely be buying our future systems with you. Thanks again."
Kory H.,  14 stores -   Utah, Idaho, Arizona
We have never worked with a more responsive operation.
We purchased a new system last spring and they were  on top of everything that needed
to be done. Since the purchase, they have responded quickly to our every need. 
We would highly recommend them to whoever needs this type of work.
Don M., Escanaba  MI
Support connections  Our support is second to none. We offer free support service for up to 3 months
for any pos system purchased from us, Our technicians ask specific questions
to troubleshoot issues and fix or walk you through the process or resolving it.
In case technicians are unable to fix the issue over the phone,
they recommend the next actions to take. Either way you get help
from qualified and experienced point of sales technicians.

Our support is provided by phone, email or direct remote connection to your computer.
(Internet connection required on all computers)
Questions and answers  We provide direct support by phone or remotely through PC to PC connection, either unattended
or on a need to do basis. Remote connections allow us to take control of your computers and fix the problems on the spot while you are watching us do so on your screen. Remote connections are made possible using free or paid subscriptions secured and encrypted remote login software.
This is the fastest, easiest and more convenient support method.

(Internet connection - DSL or better - required on all computers)
What are your support hours?  What type of service do you provide? 
We offer 24/7 support only through support service agreement of 3 months or 1 year.
No support offered without a  Service Agreement
Our support hours 9 am to 5 pm PST, Monday through Friday
Emergencies Only after business hours 
We provide support by telephone, email and direct remote connection to your pc,
stations and printers. With our wireless laptops, iPads, and other devices,
we can provide support to your business at anytime and from anywhere in the world.
No visits on site included in our service agreement
What is the difference between Aldelo corporate support and your support?   

Aldelo corporate support applies only to Aldelo products such as Aldelo Pos and Aldelo EDC. Their support does not cover any network, operating system, hardware or equipment issues, nor problems with any applications and/or peripherals. No troubleshooting or assistance is provided except for Aldelo products. Their coverage does not provide maintenance to the pos system when necessary. No help either is provided in case of a computer crash which requires re-installing all applications, or with warranty.

We support, fix, troubleshoot and/or assist and provide recommendations with all areas of your point of sales system. Though the equipment that wasn't originally purchased with us is not supported, we still offer thorough troubleshooting and give owners or management the necessary recommendations to fix the problem. In any case, if at all needed, we assist in finding local technicians to go on site. We can assist those technicians in their work while on site as well.

What is your response time?   

RESPONSE TIME IS OUR MAIN CONCERN. WE WORK HARD TO KEEP IT LIVE OR AS IMMEDIATE AS POSSIBLE. We answer support calls live most of the time during business hours. Calls not answered live, receive a call back within an hour or less. No waiting, no answering robot, no endless music or multiple button pressing to reach a human. That is why our customers keep us as their preferred support team.

Pos system specialist
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Infotouch POS Aldelo Pos system  Logivision pos system  Point of sale equipment
Starting at $1,995 Starting at $2,095 Starting at $3,470 Start Up Bundles
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